Deleting your account in a shopping app
Apps built on MobiusApp share the same account screen. To delete your account:
- Open the app and sign in to the account you want to delete.
- Go to Profile → Personal details → Delete account.
- Confirm the deletion and follow the prompts.
Your profile, contact details, order history and points balance are deleted. Records that the merchant is required to keep by law — accounting documents for completed orders, for example — are retained by the merchant for the period the law prescribes.
If you cannot find the option, or the app has been removed from your device, write to the merchant whose app you used: they are the controller of your data. If you cannot reach them, write to support@mobiusapp.io and we will pass the request on.
Deleting a MobiusApp account
To close a MobiusApp management account, write to support@mobiusapp.io from the address the account is registered to. We confirm the request, export your data if you ask for it, and delete the account within 30 days.
What happens to the data afterwards is described in the Privacy Policy.